FAQ

 

How long have you been in business?

We have been in business over 12 years.

Can I see a sample?

Absolutely! Please contact our customer service team or your sales representative and they will be glad to help you.

 

Can I split my order and ship to multiple locations?

Yes! We can ship across Canada or to international destinations for you.

 

Are the items on your website the only ones you have?

No! Our website is just a small overview of some products.

 

How do I place an order?

1. Send your order to via email to customerservice@accent-group.ca or fax to (613) 264-2441
2. Email your artwork to art@accent-group.ca
3. You'll get an order confirmation by fax or email within 3 hours confirming the details.
4. You'll receive a proof by fax or email confirming artwork/logo etc. Your approval is required.
5. You'll receive a phone call and or an email confirming delivery dates.
6. You'll receive the product.
7. You'll get a follow up call to confirm receipt of product and quality assurance.
8. You'll receive an invoice by email or mail

 

What format should I send my artwork through in?

Adobe Illustrator .eps or .ai

 

What is your policy on use of trademarks?

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

 

Can you do custom projects?

Yes! Quantities permitting, we can create just about anything for you.

 

What are set up charges?

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are not art charges. These are charges to create the screen, die or other necessary means to imprint your specific logo on the product.

 

What type of payment do you accept?

The preferred method is cheque or cash but we accept all major credit cards and wire transfers.